Executive IT Manager & DevOps Engineer with 10+ years of experience in cloud infrastructure, team leadership, and digital transformation.
Results-driven IT leader specializing in DevOps transformation, cloud architecture, and high-performance team management. Passionate about building scalable systems and optimizing software delivery pipelines.
-Led project management for two flagship products (Raqib & SaaS Restaurant Platform), overseeing full lifecycle from discovery to delivery.
-Coordinated cross-functional teams (design, backend, mobile) and managed sprint cycles using Agile/Scrum.
-Led a 30+ member development team to deliver 5+ enterprise projects on time, improving client satisfaction by 30%.
-Implemented Agile/Scrum methodologies to boost team productivity.
-Spearheaded migration to Docker/containerised environments, reducing deployment time by 40%.
-Managed Cisco networks (4500 series), Sophos XG firewalls, Cloud Environments, and Windows Server environments, achieving 99.9% uptime.
-Administered 10+ enterprise projects on time, for example, Alrajhi Bank and Saudi Ministry of Awqaf.
Resolved 500+ complex network issues monthly With (NOC Team), maintaining a 95% customer satisfaction rate.
Increased sales by 35% through strategic client relationships and CRM tools.
Completed Bachelor's degree in Anthropology with a strong foundation in research, analysis, and critical thinking, providing a broad understanding of human behavior and social sciences.
Gained expertise in networking fundamentals, LAN/WAN technologies, routing protocols, and network security principles.
Specialized in Windows Server environments, Active Directory management, network services, and system administration.
Trained in AI fundamentals, Machine Learning models, Natural Language Processing, Computer Vision, and AI Ethics for responsible development.
Mastered the art of prompt writing for AI models, improving AI model interactions, automation workflows, and data-driven insights generation.
International Computer Driving Licence covering core digital literacy, office applications, and IT fundamentals.
Expertise in deploying and managing Microsoft Exchange Server for enterprise messaging, collaboration, and email infrastructure.
Mobile application development using Flutter framework for cross-platform iOS and Android apps.
Certified in DevOps principles, CI/CD pipelines, containerisation, automation, and continuous delivery best practices.
